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What are the system requirements for eLumit?
The minimum system requirements and recommended settings to run eLumit are:
Web Browser: MS Internet Explorer, Netscape,
AOL version 3.0 or higher
Software: Adobe Acrobat Reader
Hardware: 8 MB RAM
Monitor: Super VGA 256-color monitor
Screen Resolution: 800x600 pixels
JavaScript: Enabled
Cookies: Enabled
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What browsers do you recommend for viewing eLumit?
We recommend using one of the latest versions of Microsoft and Netscape browsers
(Microsoft Internet Explorer 5.5, Netscape Navigator 4.75, Netscape Communicator
4.77/Netscape 6.01) to view eLumit. If using AOL, we recommend version 6.0.
If you are running an earlier version of one of the browsers listed above, we suggest
that you download the most recent version by going to the your browser’s web sites.
Click "About" on your browser's Help menu to determine which version you are currently
using.
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What is the best screen resolution for my monitor?
eLumit is designed for a minimum screen resolution of 800x600 pixels. However, if
you have a large monitor, you may prefer to view eLumit with a larger screen resolution.
If you can see our site without a horizontal scroll bar across the bottom of the
page, your monitor is already set to 800x600 pixels. If you need to scroll left
and right to see the entire page, we suggest you increase your screen resolution.
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Does eLumit use cookies?
Yes, we use cookies to identify registered eLumit users when they return to the
site prior to logging in. This allows us to provide you with personalized information
on the home page each time you visit our site. If you would prefer not to accept
cookies, you can set your browser to refuse them.
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How do I set my browser to accept “cookies”?
You can change your browser settings to accept cookies by following the directions
for your browser below:
Internet Explorer 6.x for PC: From the Tools
menu, select Internet Options. Click on the Privacy tab. Click on the Advanced button.
Change the settings to Accept first-party cookies and allow session cookies.
Mozilla Firefox 1.x for PC: From the Tools menu,
select Options. Click on the Privacy tab. Scroll down to the Cookies section and
check the box to Allow sites to set cookies.
Internet Explorer 5.x for PC: From the Tools
menu, select Internet Options. Click on the Security tab. Click on the Internet
Web content zone. Click on the Custom Level button. Scroll down to the Cookies section
and click on Enable.
Internet Explorer 4.x for PC: From the View menu,
select Internet Options. Click on the Advanced tab. Scroll down to the yellow exclamation
icon under Security for cookies and choose to accept cookies.
Internet Explorer 3.x for PC / 4.x for Mac: From
the Edit menu, select Preferences. Under Receiving Files, click on Cookies. Scroll
down to When Receiving Cookies and choose to accept cookies.
Internet Explorer 3.x for PC: From the View menu,
select Options. Click on the Advanced tab. Scroll down to Cookies and choose to
accept cookies.
Netscape Navigator 4.x for PC / 4.x for Mac:
From the Edit menu, select Preferences. Click on Advanced. Under Cookies, click
on Accept All Cookies.
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Do I need Adobe Acrobat?
To view spec sheets and use the Spec Sheet Package tool, you must have Adobe Acrobat
Reader software installed. You can download a free copy of Adobe Acrobat Reader
by
clicking here.
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My login failed, even though I entered my correct user name and password.
Why?
Login fields are case-sensitive. Try turning the caps lock off and re-entering your
username and password in the lower case. If you mixed both upper and lower case
when creating your username and password, you must enter the information exactly
as it was created.
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What should I do if the site seems to be running slow?
The speed in accessing the site could be caused by a number of issues related to
your computer processor, modem, ISP, browser, or eLumit. We suggest viewing eLumit
with a modem speed of at least 56k and a computer processor speed of at least 133
MHz. You can also try closing all other applications on your computer while viewing
eLumit on your Web browser.
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Why do images on eLumit look blurry on my AOL browser?
AOL browsers are configured to read only a portion of all the data available in
JPG images. As a result, many of the high-quality images on eLumit are compressed
to the point that they look blurry. You can solve this problem by changing the settings
in your AOL browser:
AOL Version 6.0: Under the Settings menu, select
Preferences, Internet Properties (WWW), and Web Graphics. Click on Never Compress
Graphics.
AOL Version 5.0: Click on the My AOL button.
Select Preferences, WWW and then Web Graphics. Uncheck the Used Compressed Graphics
box.
AOL Version 4.0: Click on the My AOL button.
Select Preferences, WWW and then click on Uncompressed Graphics.
You will then need to restart AOL in order for the changes take effect.
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eLumit has timed out. What do I do?
After 24 hours of inactivity, eLumit will "time out”. You must close and reopen
eLumit to resume working.
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What do I do if I can’t find the answers to my questions?
Answers to Frequently Asked Questions are provided to assist you with most troubleshooting
for the site. If you have additional questions, feel free to email us at support@elumit.com.
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How do I search for products?
You can search for products on eLumit in 2 ways. If you know the name or catalog
number of the product you’re looking for, you can enter all or part of it directly
into the keyword search. Then hit the Search button. Or, if you want to do a more
general search, you can use the drop-down menus to find groups of products that
meet your criteria. You can narrow your search results by selecting search refinements
that are dynamically generated depending on what you select in the basic search,
or by entering more keywords. For more detailed information on searching, click
on the “i” button to the right of the search menu.
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How do I find out which manufacturers have products on eLumit?
All of the manufacturers who have products in the eLumit database are listed alphabetically
in the Manufacturer scroll-down menu found in the basic search. For more detailed
profiles on each company, click the
Who's Who link above the Manufacturer selection list.
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I did a search and no records were displayed. Why?
None of the participating manufacturers in the eLumit database make the product
with all of the features you’re looking for. Try opening up your search to more
options by changing some of the search parameters to “Any”.
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What do I do if I’m having trouble finding a certain product?
Your search may be either too specific or too general. If you get a large number
of search results, you may need to narrow your search criteria. Try using the Refinements
menus to narrow your search or enter a keyword in the upper left hand corner. Or,
if you have ended up with no results for a particular search, you may have to open
up your criteria a bit. Try expanding your search by choosing “Any” within some
of the menus.
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In what order are search results displayed?
When viewing results in Product view, results are first grouped together by characteristics
that they have in common (i.e. lamping, mounting), and then within those groups
the order is randomized every 24 hours. Results are not displayed alphabetically
to be fair to all manufacturers, regardless of company name.
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Does eLumit provide access to pricing?
There is currently no reference to pricing on eLumit. Pricing in the lighting industry
varies on a project by project basis due to many factors, so it is difficult to
provide accurate “list” pricing. If manufacturers provide “list” pricing on their
websites in the future, we will consider providing a link to this information.
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Does eLumit recommend products?
eLumit does not recommend or endorse the products that are displayed on the site.
The mission of eLumit is to provide comprehensive, unbiased information about lighting
products to specifiers.
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When I clicked on a product, I got an error message or an inactive
link. What do I do?
We hope that you won’t encounter errors or inactive links when using eLumit, but
occasionally we may not be able to catch all bugs. Please take a moment to email
us at support@elumit.com
so that we may fix the problem as soon as possible. We apologize if you experience
any problems and suggest that you visit the manufacturer’s website through the links
provided in order to get any information you need.
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Why would I want to become a My eLumit member?
My eLumit is a free, online workspace with time-saving tools specifically tailored
for lighting specifiers:
- Save found products to eLumit project folders with customized product information.
- Automatically generate and print fixture schedules, specs, budgets and cut sheet
packages for your eLumit projects with one click.
- Organize products into "favorites" folders for convenient access to your own lighting
library.
- Create a custom address book linked to your colleagues, clients and reps.
- Email requests for pricing, samples and info to your reps.
- Notify manufacturers about specified products with one click.
- Email partial or entire fixture schedules to your reps.
- Share project folders with other eLumit users on your design team.
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How do I become a My eLumit member?
You can join right now, or do it later
from:
- the home page, click on Register on the right of the page.
- any page, click on My eLumit located on the top menu bar.
- a product detail, click on Add to My Projects.
All three methods will prompt you to register if you haven’t done so already. Simply
follow the instructions for creating a username and password.
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Can I have more than one username?
Yes, you can have more than one username. This allows for team sharing of information.
For example, a design office with several studios may choose to create a studio
username and password.
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Can more than one person be logged in under the same username at
the same time?
Yes, more than one person can be logged in under the same username at any given
moment. In addition, more than 1 person can edit a My eLumit project folder at the
same time. All logged in users will see any changes to a project folder when they
open the project folder that has been edited. If they currently have that project
folder open while someone else is editing it, they will see the changes when their
screen is refreshed.
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How do I create a project folder?
You can create a project folder in one of two ways:
- Click on My eLumit, log in if necessary, and click on Add a New Project.
- From a product detail page, click on Add to My Projects, log in if necessary, and
click on Add a New Project.
Then follow the instructions to customize the folder.
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Can I create a “favorites” folder?
Yes, you can create a “favorites” folder, or any other custom folders that are not
project-specific. You may want to create specific folders like “downlights” or “steplights”
to quickly organize your favorites that you tend to specify again and again.
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How do I add a product to a project folder?
To add a product to a project folder, do a search and click on the desired product.
Change to Product view and click on Add to My Projects link to the right of the
product description. Select the folder to which you want to add the product, then
follow the instructions to customize the product.
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How do I delete a product from a project folder?
To delete a product, open the project folder where the product you want to delete
is stored. Click the check box to the left of the product, then click Delete Selected
(located at the top of the project folder). You will be prompted to confirm your
decision to delete the product.
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How do I delete a project folder?
After logging into My eLumit, click the check box to the left of the project folder
you wish to delete. Then click Delete Selected Projects (located at the top of the
projects list). You will be prompted to confirm your decision to delete the project.
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How do I share information about my projects with others?
You can share information about your my eLumit projects with others in several ways:
- If you wish to share a project with a teammate, allowing them to add and edit a
project folder, simply inform them of the username and password. Please note: anyone
logged in under a username will have editing rights to all folders created with
that username.
- If you wish to copy a project and send it to another eLumit user, log in to My eLumit,
click on the project you wish to copy, then click on Send Project to Another eLumit
User (located on menu to the left). Fill out the email form provided. You will need
to know their eLumit username. The user will receive a copy of the project folder
but will not have editing rights to your existing project folder.
- To notify manufacturers about projects, log in to My eLumit, click on the project
you wish to release, and click on Release to Manufacturer (located on menu to the
left). Manufacturers will receive notification of the products you specified, including
the catalog number, the name and location of the project, the name and location
of the lighting design firm, the fixture type designation and your custom notes.
Please note: manufacturers will only receive information on their particular products
(i.e. ABC Lighting will only be notified about the ABC Lighting products you specified)
- all other product information will remain confidential.
- To email reps about products, log in to My eLumit, click on the project containing
the products you wish to email, and click on Email to Rep (located on menu to the
left). You can choose to email all products to specified Reps or email only the
products that a Rep represents.
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How do I update my account information?
To update your account information, log in to My eLumit, then click on Profile in
the upper left hand corner. You can edit details about your account in any of the
open fields.
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How do I sign up for the eLumit newsletter?
When you register for My eLumit, you will be automatically signed up to receive
the free eLumit newsletter by email each month. If you do not wish to receive the
eLumit newsletter, unclick the check box at the bottom of the page.
If you are not a registered My eLumit user, you will need to register in order to
receive our newsletters.
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What do I do if I forget my eLumit username or password?
If you forget your username or password, just
click here and enter your email address. We will email you all of your current
usernames and passwords within moments.
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