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What are the
system requirements for eLumit?
The minimum system requirements and recommended settings to run eLumit
are:
Web Browser: MS Internet
Explorer, Netscape, AOL version 3.0 or higher
Software: Adobe Acrobat Reader
Hardware: 8 MB RAM
Monitor: Super VGA 256-color
monitor
Screen Resolution: 800x600 pixels
JavaScript: Enabled
Cookies: Enabled
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What browsers
do you recommend for viewing elumit?
We recommend using one of the latest versions of Microsoft and Netscape
browsers (Microsoft Internet Explorer 5.5, Netscape Navigator 4.75,
Netscape Communicator 4.77/Netscape 6.01) to view eLumit. If using
AOL, we recommend version 6.0.
If you are running an earlier version of one of the browsers listed
above, we suggest that you download the most recent version by going
to the your browser’s web sites. Click "About" on your browser's Help
menu to determine which version you are currently using. |
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What is the
best screen resolution for my monitor?
eLumit is designed for a minimum screen resolution of 800x600 pixels.
However, if you have a large monitor, you may prefer to view eLumit
with a larger screen resolution. If you can see our site without a
horizontal scroll bar across the bottom of the page, your monitor
is already set to 800x600 pixels. If you need to scroll left and right
to see the entire page, we suggest you increase your screen resolution. |
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Does eLumit
use cookies?
Yes, we use cookies to identify registered eLumit users when they
return to the site prior to logging in. This allows us to provide
you with personalized information on the home page each time you visit
our site. If you would prefer not to accept cookies, you can set your
browser to refuse them. |
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How do I set
my browser to accept “cookies”?
You can change your browser settings to accept cookies by following
the directions for your browser below:
Internet Explorer 6.x for PC:
From the Tools menu, select Internet Options. Click on the Privacy
tab. Click on the Advanced button. Change the settings to Accept
first-party cookies and allow session cookies.
Mozilla Firefox 1.x for PC:
From the Tools menu, select Options. Click on the Privacy tab.
Scroll down to the Cookies section and check the box to Allow
sites to set cookies.
Internet Explorer 5.x for PC:
From the Tools menu, select Internet Options. Click on the Security
tab. Click on the Internet Web content zone. Click on the Custom
Level button. Scroll down to the Cookies section and click on
Enable.
Internet Explorer 4.x for PC:
From the View menu, select Internet Options. Click on the Advanced
tab. Scroll down to the yellow exclamation icon under Security
for cookies and choose to accept cookies.
Internet Explorer 3.x for PC / 4.x
for Mac: From the Edit menu, select Preferences. Under
Receiving Files, click on Cookies. Scroll down to When Receiving
Cookies and choose to accept cookies.
Internet Explorer 3.x for PC:
From the View menu, select Options. Click on the Advanced tab.
Scroll down to Cookies and choose to accept cookies.
Netscape Navigator 4.x for PC / 4.x
for Mac: From the Edit menu, select Preferences. Click
on Advanced. Under Cookies, click on Accept All Cookies.
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Do I need Adobe
Acrobat?
To view spec sheets and use the Spec Sheet Package tool, you must
have Adobe Acrobat Reader software installed. You can download a free
copy of Adobe Acrobat Reader by clicking
here. |
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My login failed,
even though I entered my correct user name and password. Why?
Login fields are case-sensitive. Try turning the caps lock off and
re-entering your username and password in the lower case. If you mixed
both upper and lower case when creating your username and password,
you must enter the information exactly as it was created. |
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What should
I do if the site seems to be running slow?
The speed in accessing the site could be caused by a number of issues
related to your computer processor, modem, ISP, browser, or eLumit.
We suggest viewing eLumit with a modem speed of at least 56k and a
computer processor speed of at least 133 MHz. You can also try closing
all other applications on your computer while viewing eLumit on your
Web browser. |
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Why do images
on eLumit look blurry on my AOL browser?
AOL browsers are configured to read only a portion of all the data
available in JPG images. As a result, many of the high-quality images
on eLumit are compressed to the point that they look blurry. You can
solve this problem by changing the settings in your AOL browser:
AOL Version 6.0: Under
the Settings menu, select Preferences, Internet Properties (WWW),
and Web Graphics. Click on Never Compress Graphics.
AOL Version 5.0: Click on the
My AOL button. Select Preferences, WWW and then Web Graphics. Uncheck
the Used Compressed Graphics box.
AOL Version 4.0: Click on the
My AOL button. Select Preferences, WWW and then click on Uncompressed
Graphics.
You will then need to restart AOL in order for the changes take effect. |
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eLumit has
timed out. What do I do?
After 24 hours of inactivity, eLumit will "time out”. You must close
and reopen eLumit to resume working. |
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What do I do
if I can’t find the answers to my questions?
Answers to Frequently Asked Questions are provided to assist you with
most troubleshooting for the site. If you have additional questions,
feel free to email us at support@eLumit.com. |
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How do I search
for products?
You can search for products on eLumit in 2 ways. If you know the name
or catalog number of the product you’re looking for, you can enter
all or part of it directly into the keyword search. Then hit the Search
button. Or, if you want to do a more general search, you can use the
drop-down menus to find groups of products that meet your criteria.
You can narrow your search results by selecting search refinements
that are dynamically generated depending on what you select in the
basic search, or by entering more keywords. For more detailed information
on searching, click on the “i” button to the right of the search menu. |
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How do I find
out which manufacturers have products on eLumit?
All of the manufacturers who have products in the eLumit database
are listed alphabetically in the Manufacturer scroll-down menu found
in the basic search. For more detailed profiles on each company, click
the Who's
Who link above the Manufacturer selection list. |
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I did a search
and no records were displayed. Why?
None of the participating manufacturers in the eLumit database make
the product with all of the features you’re looking for. Try opening
up your search to more options by changing some of the search parameters
to “Any”. |
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What do I do
if I’m having trouble finding a certain product?
Your search may be either too specific or too general. If you get
a large number of search results, you may need to narrow your search
criteria. Try using the Refinements menus to narrow your search or
enter a keyword in the upper left hand corner. Or, if you have ended
up with no results for a particular search, you may have to open up
your criteria a bit. Try expanding your search by choosing “Any” within
some of the menus. |
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In what order
are search results displayed?
When viewing results in Product view, results are first grouped together
by characteristics that they have in common (i.e. lamping, mounting),
and then within those groups the order is randomized every 24 hours.
Results are not displayed alphabetically to be fair to all manufacturers,
regardless of company name. |
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Does eLumit
provide access to pricing?
There is currently no reference to pricing on eLumit. Pricing in the
lighting industry varies on a project by project basis due to many
factors, so it is difficult to provide accurate “list” pricing. If
manufacturers provide “list” pricing on their websites in the future,
we will consider providing a link to this information. |
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Does eLumit
recommend products?
eLumit does not recommend or endorse the products that are displayed
on the site. The mission of eLumit is to provide comprehensive, unbiased
information about lighting products to specifiers. |
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When I clicked
on a product, I got an error message or an inactive link. What do
I do?
We hope that you won’t encounter errors or inactive links when using
eLumit, but occasionally we may not be able to catch all bugs. Please
take a moment to email us at support@elumit.com
so that we may fix the problem as soon as possible. We apologize if
you experience any problems and suggest that you visit the manufacturer’s
website through the links provided in order to get any information
you need. |
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Why would I
want to become a My eLumit member?
My eLumit is a free, online workspace with time-saving tools specifically
tailored for lighting specifiers:
- Save found products to eLumit project folders with customized
product information.
- Automatically generate and print fixture schedules, specs, budgets
and cut sheet packages for your eLumit projects with one click.
- Organize products into "favorites" folders for convenient access
to your own lighting library.
- Create a custom address book linked to your colleagues, clients
and reps.
- Email requests for pricing, samples and info to your reps.
- Notify manufacturers about specified products with one click.
- Email partial or entire fixture schedules to your reps.
- Share project folders with other eLumit users on your design
team.
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How do I become
a My eLumit member?
You can join right now, or do it later
from:
- the home page, click on Register on the right of the page.
- any page, click on My eLumit located on the top menu bar.
- a product detail, click on Add to My Projects.
All three methods will prompt you to register if you haven’t done
so already. Simply follow the instructions for creating a username
and password. |
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Can I have
more than one username?
Yes, you can have more than one username. This allows for team sharing
of information. For example, a design office with several studios
may choose to create a studio username and password. |
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Can more than
one person be logged in under the same username at the same time?
Yes, more than one person can be logged in under the same username
at any given moment. In addition, more than 1 person can edit a My
eLumit project folder at the same time. All logged in users will see
any changes to a project folder when they open the project folder
that has been edited. If they currently have that project folder open
while someone else is editing it, they will see the changes when their
screen is refreshed. |
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How do I create
a project folder?
You can create a project folder in one of two ways:
- Click on My eLumit, log in if necessary, and click on Add a
New Project.
- From a product detail page, click on Add to My Projects, log
in if necessary, and click on Add a New Project.
Then follow the instructions to customize the folder. |
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Can I create
a “favorites” folder?
Yes, you can create a “favorites” folder, or any other custom folders
that are not project-specific. You may want to create specific folders
like “downlights” or “steplights” to quickly organize your favorites
that you tend to specify again and again. |
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How do I add
a product to a project folder?
To add a product to a project folder, do a search and click on the
desired product. Change to Product view and click on Add to My Projects
link to the right of the product description. Select the folder to
which you want to add the product, then follow the instructions to
customize the product.
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How do I delete
a product from a project folder?
To delete a product, open the project folder where the product you
want to delete is stored. Click the check box to the left of the product,
then click Delete Selected (located at the top of the project folder).
You will be prompted to confirm your decision to delete the product. |
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How do I delete
a project folder?
After logging into My eLumit, click the check box to the left of the
project folder you wish to delete. Then click Delete Selected Projects
(located at the top of the projects list). You will be prompted to
confirm your decision to delete the project. |
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How do I share
information about my projects with others?
You can share information about your my eLumit projects with others
in several ways:
- If you wish to share a project with a teammate, allowing them
to add and edit a project folder, simply inform them of the username
and password. Please note: anyone logged in under a username will
have editing rights to all folders created with that username.
- If you wish to copy a project and send it to another eLumit
user, log in to My eLumit, click on the project you wish to copy,
then click on Send Project to Another eLumit User (located on
menu to the left). Fill out the email form provided. You will
need to know their eLumit username. The user will receive a copy
of the project folder but will not have editing rights to your
existing project folder.
- To notify manufacturers about projects, log in to My eLumit,
click on the project you wish to release, and click on Release
to Manufacturer (located on menu to the left). Manufacturers will
receive notification of the products you specified, including
the catalog number, the name and location of the project, the
name and location of the lighting design firm, the fixture type
designation and your custom notes. Please note: manufacturers
will only receive information on their particular products (i.e.
ABC Lighting will only be notified about the ABC Lighting products
you specified) - all other product information will remain confidential.
- To email reps about products, log in to My eLumit, click on the project containing the products you wish to email, and click on Email to Rep (located on menu to the left). You can choose to email all products to specified Reps or email only the products that a Rep represents.
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How do I update
my account information?
To update your account information, log in to My eLumit, then click
on Profile in the upper left hand corner. You can edit details about
your account in any of the open fields. |
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How do I sign
up for the eLumit newsletter?
When you register for My eLumit, you will be automatically signed
up to receive the free eLumit newsletter by email each month. If you
do not wish to receive the eLumit newsletter, unclick the check box
at the bottom of the page.
If you are not a registered My eLumit user, you will need to register
in order to receive our newsletters. |
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What do I do
if I forget my eLumit username or password?
If you forget your username or password, just click
here and enter your email address. We will email you all of your
current usernames and passwords within moments. |
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| © Copyright 2002-2007 eLumit. All
rights reserved. |
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